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About Us

Acumen Commitment towards Best Security Services

We pride ourselves in being a reliable security guard agency and provide services such as Industrial Security, Commercial Security, Hospital security, Event security and so on. Our ideas and value drive us to deliver exactly what we commit to our clients. This is mainly the reason why we have been able to maintain our position as the best security guard company over the years.

 

We have taken up the responsibility for the protection of any and every client who seeks our expertise. Believing in the saying ‘Security starts at home’, we take our work quite seriously and deliver what we commit

Our Core Values

Quality
100%
Experience
100%
Satisfaction
100%

Customer First :

  1. We have a strong passion for customer service excellence.
  2. Believes that security is not just about safety but also peace of mind
  3. We take the time to listen to our customers understand their needs and work out the best suited solutions for them.

Discipline :

  1. We conduct ourselves with absolute discipline in everything that we do, always.
  2. We take full responsibility for our task and follow all the involved rules and procedures It’s not about the structure or the system or the process or the infrastructure, it’s about the people, always about the people trust As Acumen, We keep pour promises.

Trust : 

  1. Trust is the prerequisite for our success.
  2. Acumen Security are transparent and honest.
  3. Acumen minimize any surprises to our customers in business by being straightforward

Responsibility : 

  1. Acumen Security always accept personal responsibility in achieving our desired objectives because each of one of us firmly believes that unless each one doesn’t deliver his best, the end result for the organization wouldn’t t be the best.
  2. Top encourages initiative and sees change as an opportunity to excel.
  3. The entrepreneurial spirit of each individual is highly respected. 

Teamwork : 

  1. Partnership is the foundation of everything that we do. A work ethic that encourages every single employee to go the extra mile.
  2. We provide opportunities, encouragement & rewards to help our employees reach their true potential.
  3. We also consider our clientele as our partners in creating value. Their loyalty is our greatest recognition

Contract Terms

PERIOD OF CONTRACT

The Contract shall be undertaken for a minimum period of 2 years. It may be extended for further more years.

 

WORKING HOURS

The daily working tenure of our guarding personnel shall be of eight hour duration. However in certain specific operational are as owing to various inherent factors viz, remoteness scarce availability of trained manpower or the existing wage structure, our guarding personnel shall perform their duties on twelve hours shift basis.

 

BILLING AND PAYMENTS

We shall be billing the client on the 25th of every month and any less / extra duties actually performed, will be adjusted in the subsequent month?s bills. For ensuring timely payments to our guarding personnel, payment of our bills shall be released on or before 5th of every month by Cheque / D.D. drawn in favor of “ACUMEN SECURITY MANPOWER AGENCY”.

 

RE-EMPLOYMENT

The client shall not offer direct employment to any of our employees during the pendency of the contract or thereafter, at least for a minimum period of 2 years termination of our contract. If our employees directly enrolled within the period as stated above, the client shall be liable to pay us the amount equivalent to one month gross salary of that individual.

 

TERMINATION OF CONTRACT

For termination of contract, the client can
(a) Issue us a contract termination letter with one month notice. Accordingly, on lapse of the allocated period of one month we shall withdraw our guarding personnel after clearance of our full and final dues vide demand draft only .
(b) Terminate the contract instantaneously on clearance of our full and final dues plus one month notice charges vide demand draft only. If we do not receive the contract Termination Letter at least one month prior to our contract expiry date, the contract shall automatically stand renewed for a further period of one year with enhancement of 15% from the existing rates.

 

GST

As mandatory GST will be levied to the client on our monthly billing.

 

REPLACEMENT OF SECURITY GUARD

Unsatisfied security guard will be replaced as and when the complaints received from the clients.

 

PAYMENTS TO OUR GUARDING PERSONNEL

The client or their employees shall not offer any payment in cash or kind to our guarding personnel deployed at their location for whatsoever and if they do so, it is entirely at their own risk. We are not responsible for the same.

 

FUNCTIONING TOOLS

During the pendency of the contract, for systematic security functioning at the client?s location, the client shall provide our guarding personnel, with a proper Security Cabin, Tables, Chairs, Torches ( with Battery Back Up ) Stationery items. Documentation Tools etc.,

 

JURISDICTION

Our entire Contract is subject to Chennai jurisdiction only Once again we assure that our service will be up to your best satisfaction and as per your expectations. We are in a position to commence our service with one month prior notice of confirmed work order. Kindly feel free to contact us through any communication media at any time and date convenient to you for your requirement and pre-consultation.

Our Certificates

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